L&D are being challenged more to affect the work, to enhance performance, and improve productivity. This is a significant shift from the ‘educators’ of old. Business leaders, stakeholders and employees themselves now expect a more performance-focused L&D function, one that can help address the priorities of today, to meet the goals of tomorrow.
In this webinar, David looked at the changes happening in – and to – L&D that are leading to the switch in focus from ‘learning’ to ‘performance’ and how to do this to address friction in the user / employee journey. We looked at what it means to design for usage at the point-of-work, and how data can be used for more than just ‘measurement’. David James is a Digital Learning Strategist with Looop and was previously Director of Talent, Learning & OD for The Walt Disney Company’s EMEA region.