Chatbots: The Mobile Training, Development and Support Tool You’ve Always Wanted

28th September, 2018


Chatbot development, investment and improvement increases daily, and for good reason: they are the future of mobile. Worldwide, the number of users for messaging apps like Messenger, WhatsApp, Telegram and WeChat have surpassed those for social media. And we have reached app fatigue, so it’s becoming more common for users to do everything they want within one app that is based around messaging.

That’s where chatbots come in. Rather than open numerous apps for tasks, reminders, news, banking, Uber, sending flowers, weather updates, finances and Netflix recommendations, you can do all of this within one messaging app thanks to chatbots. 

What does this mean for learning experience designers? Your learners want learning and performance support on-demand, anytime, anywhere. And you need to make their learning experience frictionless and barrier-free with tools that don’t require prior learning. 

In this session, you’ll learn:
• How chatbots engage your audience with learning and support delivered directly to mobile via text messages.
• How to approach script-writing for chatbots and carry that skill over into other facets of your work.
• How chatbots can put the learning and support into your learners’ pockets with the benefit of automation, just-in-time access and real-time feedback.
• How chatbots are being successfully used for learning and development with real-world examples. 

Jamie Good is a modern workplace learning consultant helping organisations create and sustain learning cultures with the help of digital tools. He’s been preaching the message of ‘frictionless learning’ from the stage for years and loves to help teams make that concept a reality.

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eLearning Network

Date and Time

Friday 28th September 2018, 2pm till 3pm BST